This page is important to learn more about sales policy, better way to displaying your products and collecting sales amounts, please read it carefully and click the approval at the bottom of the page.

    1. For optimal sales, provide a detailed item description including: serial number, type, quantity, color, model, weight, size, brand, price, condition …etc.
    2. Provide clear photos of items taken by the vendor must be actual, not stock.
    3. vendors are responsible for the accuracy and content of the listing, items offered.
    4. Ensure that the listing price for any products offered to the buyer does not exceed the price offered by him outside the Platform.
    5. No duplication of products in your store page.
    6. Follow up your store and respond to customer inquiries.
    7. Creating, updating and modifying the products are the responsibility of the vendor.
    8. Always update products, colors and available quantities. if complaints are received by customers in this regard, the product will be permanently deleted, and if complaints are repeated, the vendor will be banned.
    9.  the vendor is responsible for updating the prices. Any changes in price shall not affect the customers and shall not be effective on the items once the order has been placed formerly.
    10. used or refurbished items are accepted, the vendor indicates so clearly in the description of the goods and guarantees its good condition and price.
    11. Auction is accepted in platform.

Subscription

    • GCC Key is authorized to deduct any settlements due to GCC Key from the aggregated amount before transferring it to the vendor’s account.

    • Online payments from buyers will be made by GCC Key to the vendor on 10 days basis.

    • The vendor must provide GCC Key with a valid and up to date bank account.

    • The platform offers a package of exclusive services to vendors:

    1. Marketing products and increasing sales through advertising campaigns.
    2. Enable the seller to participate in the submission of special offers and auctions within the platform.
    3.  Collect customer payments and transfer them to vendors accounts.

All these features for annual subscription.

    • There are incurred charges subject to each payment method:

    1. GCC Key Transactions charges 5%.
    2. Bank transfer fees, Online gateway charges if required.

    • The above charges will be deducted from the buyers payments before transferring the aggregated amounts to the vendors accounts.
    • If GCC Key concludes that the vendor’s actions and performance in connection with the vendor have resulted in disputes with buyers or other third parties, GCC Key at its sole discretion, can withhold any payment.
    • GCC Key does not permit any staff or any other body to collect payments on its behalf. Therefore, if the vendor issues any payment to a body other than GCC Key, he is liable.
    • the vendor responsible for any taxes and other charges on a timely manner to the extent required by law.

Cancelation

    1. If you decide to cancel the subscription and get a refund, you must submit a refund request within the first 10 days from the date of payment. The platform is not obligated to refund the subscription fees if the restoration request is delayed for 10 days from the date of payment, or the account was suspended due to a violation of the usage policy.
    2. Either party may terminate this agreement without cause by providing 30 days prior written notice to the other party. Upon termination of the vendor agreement, the vendor will notify GCC Key of any purchased orders to be fulfilled. For the avoidance of conflict, the vendor shall be responsible to fulfil any pending orders, notwithstanding the termination for any reason, otherwise the customers will be refunded.
    3.  there are no hidden fees and no fees are charged in the event of a vendor’s withdrawal.

Delivery

    1. the vendor is responsible for the packaging, shipping, warranties and after sale services.
    2. Local Delivery must be within 24 hours working days, and Gulf Shipping within 7 working days.
    3. Any after sales services, such as repair, warranties, guarantees, any formal procedures, fixing and any further complaints, shall be subject to the relationship between the buyer and the vendor. GCC Key will not represent a party in such issues.
    4. shipping will be applicable in Arabian gulf region: Ksa, Bahrain, Kuwait, UAE, Qatar, Oman. the vendor shall ensure the acceptance of transiting the product to the country of destination in terms of formal regulations and procedures of customs and hence, the vendor shall bear the costs of such customs if required.

Refund

vendors must allow buyers to return items due to the following reasons:

    1. Wrong item delivered or items has not been delivered within the promised time: The vendor shall bear the costs of returning the wrong product and redelivering it or returning the item with a full refund to the customer.
    2. Damaged, Defective and Counterfeit items: Once notified, the vendor shall replace the product, repair the defect or return the item with a full refund to the customer.
    3. Dissatisfaction: Return the item with refund to the customer, The customer shall bear the costs of returning the product and redelivering.

Conditions

    1. Returned products must be in the same condition as before -purchase.
    2. When refunding the amounts, they must be transferred to customers within a period not exceeding 7 days.
    3. It is not acceptable to return clothes or products damaged due to misuse.

    • GCC Key will act for collecting the sales payments due to the vendor, holding the amounts due for refunds and adjustments, paying buyers any amount owed by the vendor to them and deducting it from the vendor’s dues.

General Conditions

    1. No advertise any prohibited goods.
    2. No inappropriate comments, insults, understatement, or mockery.
    3. Content photos must be morally decent, of high quality and not contrary to religion and traditions.
    4. Not to be exposed to policies, international sovereignties or personalities.
    5. Manipulation of commodity prices and harm to consumers is not allowed.
    6. The advertisement does not include logo, trademark that you do not have the right to use.
    7. The advertisement does not include an incorrect offer or deceives the consumer.
    8. Not to damage the reputation of the platform, the platform has the right to claim compensation for damages caused.
    9. The platform has the right to delete any content or advertisement that violates the terms of the platform without prior notice.
    10. The platform disclaims responsibility for any risks, damages, consequences or losses that fall on the user.
    11. If you are selling a commodity that requires a license or permit to practice it, please disclose the registered entity and the license data.
    12. The vendor shall not direct the buyers to purchase from his stores directly.
    13. Respect customer privacy and avoid contacting them at night breaks.
    14. GCC Key is not responsible for any comments or comparisons by the customers or any third parties’ visitors to the Platform. it remains the vendor’s responsibility to counteract. GCC Key has no obligation to verify the accuracy, completeness and legality of the contents.
    15. the Platform has many competitors that may compete in terms of the products quality and price. The vendor shall not intervene in any way or obstruct the Platform.
    16. The platform has the right to suspend the vendor’s account or limit the features, if it does not comply with the regulations or policy of using the platform.
    17. By using the platform, you are responsible for managing all purchases and shipping, and solving customer issues.
    18. Circulars, decisions and directives of the platform management are binding on the second party after showing them on site messages, mobile phones or e-mail.
    19. No responsibility with respect to the legality of transactions occurring between the vendor and other parties. GCC Key will not be responsible for any violations to the international laws, such as the anti-money laundering laws.
    20. We provide a service that enable the vendor to display his products and publish the contents in accordance with the agreed use policy, and we do not provide any guarantees and do not bear any responsibility the user does not comply with it.
    21. Understand that the relationship is between the buyer and the vendor directly. GCC Key is not an agent to the vendor or to the buyer.
    22. Your failure to comply with these conditions gives GCC Key the right to block your membership, prevent you from accessing the platform, and refer your violation to the competent authorities.