We are looking for a friendly Customer Support Specialist to assist clients with queries, troubleshoot issues, and ensure customer satisfaction.
Responsibilities:
- Respond to customer queries via email/chat/call
- Provide product knowledge and solutions
- Escalate technical issues to dev team
- Maintain support documentation
Requirements:
- Excellent communication skills
- Previous experience in customer support preferred
- Basic tech knowledge (WordPress, SaaS, etc.)
- Patience & problem-solving skills
Benefits:
Bonus for high performance
Work from anywhere
Flexible hours
Training & growth opportunities